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Course Descriptions

The learning objectives outlined below provide a map of the knowledge and skills you will gain as you complete each module.

Program Orientation

  • Identify the elements, expectations, and requirements of the program.
  • Navigate the program using the pages, menus, and buttons provided.
  • Use the program tools, including the study planner, gradebook, and completion report.
  • Contact Career Step using various communication tools - phone, email, forums, chat rooms, and social media.
  • Identify and use program-specific resources.

Computer Fundamentals

  • Identify basic computer hardware and interpret system requirements.
  • Navigate a Windows operating system environment, and install and operate basic software utilities.
  • Use a web browser to navigate between websites in multiple tabs or windows, send and receive email, and access search engines to find information and troubleshoot basic computer problems.
  • Recognize basic technologies related to an office environment.

Hardware

  • Identify the components, slots, sockets, and connectors of motherboards.
  • Distinguish each type of RAM and explain the implications of the differences in RAM types.
  • Identify different CPU types, and be able to implement the correct cooling methods for each CPU type.
  • Identify BIOS components and configurations, and be able to explain how to implement appropriate monitoring mechanisms.
  • Identify storage devices and related media, and install, configure, and maintain storage.
  • Identify multiple expansion cards, and be able to install and configure them.
  • Identify connector types and specifications, and be able to install and configure them.
  • Identify multiple display devices and the features specific to each type.
  • Install and configure multiple peripheral devices, including input, output, and multimedia devices.
  • Identify a wide variety of connector types and the cables associated with each one.
  • Select appropriate components and features based on the end-user’s needs.

Networking

  • Identify the cables and connectors involved in computer networking.
  • Identify and explain internet protocols.
  • Name and describe TCP protocols and commonly used ports.
  • Compare and contrast networking topologies and classifications.
  • Identify and describe multiple networking devices.
  • Define wireless standards, and be able to describe the appropriate arrangement of wireless routers.
  • Identify and describe various approaches to connecting to the internet.
  • Identify the components of a SOHO network, and be able to describe how to set up and configure a SOHO network.
  • Identify and describe the appropriate use of multiple networking tools.

Laptops

  • Identify and describe the features of laptops, particularly in contrast to the features of desktop PCs.
  • Name laptop hardware and components, and be able to explain the basics of laptop component replacement.

Printers

  • Identify and describe types of printers, and be able to perform basic maintenance on most printers.
  • Install most printer types, and configure them for multiple purposes.

Operational Procedures

  • Identify and practice appropriate safety procedures related to working with computer systems and components.
  • Identify and explain environmental issues related to computer system power and a system’s cleanliness.
  • Identify and explain professional workplace behaviors and practices.

Midterm

  • Prove knowledge and understanding of the previous 7 modules.

Operating Systems

  • Explain and configure Windows file systems.
  • Explain the features of multiple versions of Windows operating systems.
  • Install and configure Windows operating systems.
  • Utilize operating system features and tools.
  • Identify and utilize control panel utilities.
  • Setup and configure Windows networking on a desktop system.
  • Identify and utilize command line utilities.
  • Implement appropriate preventative maintenance measures.
  • Explain and utilize multiple Windows security techniques and applications.
  • Describe the basics of client-side virtualization.

Security

  • Explain and apply common prevention methods.
  • Identify and explain common security threats, and be able to appropriately dispose of data.
  • Describe and implement security best practices to secure a workstation and a SOHO network.
  • Identify and describe operating systems and features of mobile devices.
  • Explain how mobile networks function and how to synchronize mobile devices and computers.
  • Identify potential hazards to mobile devices, and be able to mitigate those dangers, both physical and software-based.

Mobile Devices

  • Identify and describe operating systems and features of mobile devices.
  • Explain how mobile networks function and how to synchronize mobile devices and computers.
  • Identify potential hazards to mobile devices, and be able to mitigate those dangers, both physical and software-based.

Troubleshooting

  • Explain the troubleshooting theory.
  • Explain proper troubleshooting principles for motherboards, RAM, CPUs, and power, and be able to use appropriate tools to troubleshoot them.
  • Identify symptoms of problems with hard drives and RAID arrays, and be able to use appropriate tools to troubleshoot them.
  • Apply troubleshooting techniques to common video and display issues.
  • Identify problems with wired and wireless networks, and be able to use appropriate tools to troubleshoot them.
  • Identify symptoms and diagnose problems with operating systems, and be able to use appropriate principles and tools to troubleshoot them.
  • Identify problems with security, and be able to use appropriate principles to troubleshoot them.
  • Identify common problems with laptops, and be able to use appropriate tools and techniques to troubleshoot them.
  • Explain and troubleshoot common printer issues.

Practical Skills Lab

  •     Apply knowledge and skills to a variety of practical scenarios.

Final Exam Preparation

  • Identify eligibility requirements, effective preparation techniques, and how to access final exam.
  • Identify the format, restrictions, and policies of the final exam, including scoring, retakes, allowed resources, and time limits.

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